AGB
General terms and conditions
1. The contract is concluded after the tenant's request has been accepted by the hotel. The hotel is free to accept the request. If the hotel's acceptance deviates from the tenant's request, this constitutes a new contract offer to which the hotel is bound for one week unless it is revoked by the hotel to the tenant beforehand. Offers from the hotel are non-binding.
2. The tenant does not acquire any right to the provision of specific rooms. If certain rooms are promised in the acceptance but are not available, the hotel is entitled to provide the tenant with an equivalent replacement without the tenant being able to derive any claims from this.
3. Reservations are binding for both contracting parties. Partial cancellation of the reserved rooms is generally not permitted and is only possible in exceptional cases with the written consent of the hotel. The tenant therefore remains obliged to pay the agreed rental price even if he does not use the hotel's services.
4. The hotel is entitled to withdraw from the contract if an advance payment or credit card guarantee is not made on time, in the event of force majeure, strikes or other circumstances beyond the hotel's control make fulfillment of the contract impossible and finally if the hotel has reasonable grounds to believe that use of the hotel could endanger the smooth running of the business, the safety or the public reputation of the hotel. A justified withdrawal from the contract by the hotel does not give rise to any claims for damages by the tenant. The hotel's claim for compensation for the damage it has suffered remains unaffected in the event of a justified withdrawal.
5. The hotel’s payments are generally due on the day of departure. Payment is made immediately in cash or by credit card. The hotel is entitled to refuse foreign currency, cheques and credit cards. During trade fair periods, the hotel requires 50% of the total stay to be paid in advance upon booking confirmation. The remaining payment is due upon arrival.
The tenant can only offset a claim against the hotel if his claim is undisputed or has been legally established. The same applies to the exercise of retention rights. The assignment of claims by the tenant requires the written consent of the hotel.
6. The hotel is only liable for breaches of duty in connection with the initiation, negotiation, conclusion and implementation of the contract in the event of intent or gross negligence. This also applies to claims under tort law and statutory obligations. In the event of injury to life, body or health, the hotel is also liable in the event of simple negligence.
7. Reserved rooms are available to the tenant from 2 p.m. On the following day at 11 a.m. the hotel can allocate the reserved rooms to other guests without the tenant being able to derive any claims from this. Rooms must be vacated by 11:00 a.m. on the day of departure at the latest. After this time, the hotel may charge the agreed daily rate for the additional use of the room in addition to the damage caused.
8. The place of performance and payment as well as the place of jurisdiction is Düsseldorf, as far as this can be agreed upon. German law applies. Changes and additions to contracts must be made in writing. This also applies to the waiver of the written form requirement.
Should individual provisions of the contract be or become invalid, this does not affect the validity of the remaining provisions. Rather, a provision that comes closest to the intended economic purpose shall be deemed to have been agreed. The same applies to contractual gaps.